Still navigating the maze of Salesforce Admin menus? Click after click, it goes on and on— just to check a user’s permissions or debug an error buried in classic UI. Not anymore, thanks to our AI-powered Salesforce Admin Assistant. Admin tasks shouldn’t feel like an obstacle course. As AI transforms every corner of business operations, why are admins still stuck in a manual, outdated workflow? The future isn’t another clunky dashboard, it’s an interactive AI-powered agent that automates tasks, simplifies troubleshooting, and makes administration effortless. It’s time to rethink how we manage enterprise platforms. This curiosity started a journey for us. First stop: Has anyone asked these same questions, and what have they done so far? After exploring a few companies and their offerings in this space, one thing became clear: While AI-powered admin solutions exist, they often fall short in critical areas. They either lack the depth to truly automate complex workflows, or they compromise on security and compliance—two non-negotiables for any enterprise. With years of managed services expertise, we saw an opportunity to craft something different: An AI-driven admin experience that doesn’t just execute tasks, but does so with enterprise-grade security, full auditability, and compliance embedded at every step. The goal isn’t just to replace manual clicks, it’s to redefine what administration should look like in an AI-first world. We foresee a major shift toward AI agents handling up to 80% of Salesforce admin work, freeing up human teams to focus on high-value strategic initiatives. So, what exactly falls under this 80%? After years in the Managed Services business, we’ve built a precise catalog of admin functionalities that Salesforce operations teams rely on daily. These include: User Management: Provisioning, deprovisioning, and managing permissions with full compliance tracking. Data Management: Automated deduplication, data enrichment, and cleanup tasks to keep CRM data pristine. Security & Compliance: Proactive monitoring, audit logging, and anomaly detection to prevent misconfigurations. Automation & Workflow Optimization: Intelligent process automation to reduce manual interventions and inefficiencies. Issue Resolution & Debugging: AI-driven troubleshooting to diagnose errors and recommend fixes instantly. The journey from idea to execution was intense. After three months of relentless coding, testing, and refining, we soft-launched the beta version of Admin Assistant, equipped with a subset of critical functionalities designed for select clients and built to handle the most time-consuming Salesforce admin tasks with speed, security, and precision. Here is a quick preview: https://youtu.be/0p6dDYiyHMg So, what have we learned so far? Business Sense: Every client we’ve introduced this to goes absolutely bananas over how it takes their admin game to the next level. Two things are clear: 1. Those mind-numbing admin tasks they’ve been drowning in? Gone. They couldn’t hit “delete” fast enough, and 2. No more digging through Google or wading through Trailheads for answers to the tough stuff. They just chat, get it done, and move on. This level of excitement? It’s been a game changer for us. Technical Sense: Security and compliance? Front and center in our design thinking. While some of the alternatives out there take the risky route of executing Salesforce APIs with its data from an external data center, we purposely went all-in on a fully Salesforce-native design. Our solution is built 100% on Salesforce, leveraging the full power of AgentForce. No shortcuts, just raw, unfiltered security and performance. What’s Next from our AI-powered Salesforce Admin Assistant? With these early wins, we’re doubling down. Expanding Functionality: Our goal is to cover 100% of critical admin workflows, ensuring teams can operate with near-zero manual effort. Deepening Security & Compliance: Built 100% on Salesforce native architecture, we’re eliminating external API risks while integrating auditability and governance at every level. User Experience at the Core: We’re refining the AI’s conversational capabilities to make interacting with Salesforce as seamless as texting a colleague—no more endless clicking, searching, or troubleshooting. Our Admin Assistant app is designed to complement Salesforce’s new “Agent for Setup.” While Agent for Setup is an AI-powered tool that helps admins navigate, configure, and manage Salesforce more efficiently using natural language, offering quick access to tasks like managing permissions and creating report types, N28’s Admin Assistant goes further. It supports more complex administrative workflows such as report rationalization, permission set optimization, metadata cleanup, and advanced configuration management, enabling admins to drive greater efficiency, governance, and scalability within their Salesforce environments. The days of navigating clunky admin interfaces are numbered. The future? A fully AI-powered, self-optimizing Salesforce environment. And we’re just getting started. Get In Touch
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